Last updated: 17 September 2026

At Luxe Clean, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, request a quotation or use our commercial cleaning services.

Luxe Clean is a commercial cleaning business providing cleaning services to businesses and commercial properties.

For any privacy-related questions, you can contact us at:

Luxe Clean
Email:** HELLO@LUXECLEANAPP.COM**
Phone: 073510033218
Address: 102 St.Marys Road UB9 6AF

When you contact Luxe Clean or request a quotation, we may collect information such as:

• Your name
• Business or company name
• Email address
• Telephone number
• Property or business address
• Information about your cleaning requirements
• Details provided through our website enquiry forms
• Any other information you choose to provide to us

We only collect information that is reasonably necessary to respond to your enquiry, provide our services and manage our business.

We may use your information to:

• Respond to enquiries and requests for quotations
• Arrange and provide cleaning services
• Communicate with you about your booking or account
• Provide invoices and process payments
• Manage our customer relationships
• Deal with questions, complaints or service issues
• Improve our services and website
• Meet legal, accounting and regulatory requirements
• Send marketing communications where we have a lawful basis to do so

We will not use your personal information for unrelated purposes without explaining this to you where required.

We may receive personal information:

• Directly from you when you contact us
• When you complete a form on our website
• By email, telephone or WhatsApp
• When you request a quotation or book a service
• From a business or property manager where they provide your details in connection with our services
• Through publicly available business information where appropriate

We will not sell your personal information.

We may share information where necessary with trusted third parties who help us operate our business, such as:

• Payment providers
• Accounting or bookkeeping providers
• Website and IT service providers
• Business software providers
• Professional advisers
• Relevant suppliers or contractors where necessary to provide our services
• Government, regulatory or law-enforcement authorities where we are legally required to do so

Where appropriate, we take reasonable steps to ensure that third parties handle personal information securely and only for legitimate purposes.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Some information may need to be retained for longer where required for accounting, tax, legal, insurance or other legitimate business purposes.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information where there is no valid reason for us to continue holding it
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your information
• Withdraw consent where we are relying on consent to process your information
• Request a copy of your information in certain circumstances

If you would like to exercise any of these rights, please contact us using the details above.

If we send you marketing communications, you can ask us to stop at any time.

You can contact us directly to opt out of marketing communications. Where applicable, you may also use the unsubscribe option provided in our marketing emails.

Our website may use cookies and similar technologies to help the website function, understand how visitors use our website and improve your experience.

Some cookies may be strictly necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent.

You can manage your cookie preferences through the cookie settings available on our website.

Our website may contain links to third-party websites or services, such as social media platforms.

We are not responsible for the privacy practices or content of those third-party websites. We recommend checking their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or how we process personal information.

The latest version will always be made available on our website.

If you have any questions about this Privacy Policy or how Luxe Clean handles your personal information, please contact us:

Luxe Clean
Email: HELLO@LUXECLEANAPP.COM
Phone: 073510032218
Address: 102 St.Marys Road UB96AF

If you have concerns about how we have handled your personal information, please contact Luxe Clean first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.